Exchange Policy

Exchange Policy – Bléu Amøur
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General Policy
At Bléu Amøur, we do not offer refunds. However, we may offer exchanges under the conditions outlined below.

Eligibility for Exchanges
Exchanges are only accepted if the following conditions are met:
The request is made within 7 days of delivery
The item is unused, unworn, and in original condition
All original tags and packaging are intact
Proof of purchase is provided

We reserve the right to refuse an exchange if these conditions are not met.

Exchange Process
To request an exchange, you must contact us at bleu-amour@outlook.com within 7 days of receiving your order. Once your request is approved, you will be provided with instructions on how to return the item.

Customers are responsible for all return shipping costs unless the item is faulty.

Exchange Options
Exchanges are limited to:
A different size of the same product
A replacement of the same item if available

We do not guarantee stock availability for exchanges.

Faulty or Damaged Items
If you receive a faulty or damaged item, you must notify us within 48 hours of delivery. Once verified, we will offer a replacement at no additional cost.

Non-Exchangeable Items
We do not accept exchanges on:
Items marked as final sale
Worn or used items
Items returned without original packaging or tags

Processing Time
Once we receive and inspect your returned item, exchanges will be processed within 5–10 business days.

Agreement to Policy
By purchasing from Bléu Amøur, you agree to this Exchange Policy in full.

Contact
For all exchange requests or questions, contact us at bleu-amour@outlook.com